At Flowers World Shop, we cultivate customer satisfaction with the same care we devote to our rare azaleas and conifers. Should your horticultural purchase not meet expectations, our returns policy ensures a smooth resolution process.

Our Returns Philosophy

We understand that living plants require special consideration. While we meticulously package and ship our premium specimens, we recognize that some plants may not thrive after international transit. Our policy reflects this understanding while protecting our delicate inventory.

Important Note on Live Plants

Due to the perishable nature of our botanical collections, rare plants, conifers, and topiaries marked as “final sale” cannot be returned unless damaged in transit. This includes our exclusive Rare Azaleas, Rare Conifers, and Topiary Plants collections.

Eligibility for Returns & Exchanges

We accept returns within 15 days of delivery for:

  • Plants that arrive damaged or diseased (must report within 48 hours of delivery)
  • Incorrect items shipped
  • Non-living merchandise (planters, tools) in original condition

Non-Returnable Items

To protect our delicate specimens, these cannot be returned:

  • Rare plant collections (marked as such in product descriptions)
  • Custom topiaries or specially ordered specimens
  • Plants removed from original packaging or repotted
  • Seasonal clearance items

The Returns Process

Step 1: Initiate Your Return

Email our Plant Care Specialists at [email protected] within 15 days of delivery with:

  • Order number
  • Photos of damaged items (for plant claims)
  • Reason for return
  • Preference for refund or exchange

Return Request Template:

Subject: Return Request for Order #[Order Number]

Dear BloomShrubs Team,

I would like to request a [return/exchange] for my order #[Order Number] placed on [Date].

Item(s) for return: [Product Names]

Reason: [Damaged in transit/Incorrect item/Other] [For damaged plants: Attached are photos showing the condition upon arrival.]

Please advise on next steps.

Best regards,
[Your Name]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions (varies by country)
  • Prepaid return label if applicable

Step 3: Package Your Return

For plants being returned:

  • Keep root ball moist with damp paper towels
  • Use original packaging when possible
  • Include all plant tags and care instructions

Step 4: Ship Your Return

Send via the carrier specified in your authorization email. We recommend:

  • For international returns: DHL Express (fastest customs clearance)
  • For domestic US returns: FedEx Ground

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days of receipt
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full purchase price minus original shipping costs (unless return is our error)

Special Note for International Customers

Refunds may take 7-10 additional days to appear in your account due to international banking processes. Customs duties are non-refundable.

Exchange Process

For eligible exchanges:

  1. Follow standard return procedure
  2. Specify desired replacement item in your email
  3. We’ll ship your new item once the return is processed
  4. Price differences will be charged/refunded as needed

Damaged or Incorrect Items

For plants damaged in transit:

  • Report within 48 hours with photos
  • We’ll typically ship replacements immediately
  • May request documentation before requiring return

Contact Our Plant Care Specialists

For questions about our policy:

Email: [email protected]
Mail: Flowers World Shop, 12493 West 84th Circle, Arvada, CO 80005 USA

We appreciate your trust in our rare plant collections and commit to resolving any issues with the same attention we give to cultivating our premium specimens.